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user_1t0ml1
1st Topic

7 Messages

Tuesday, January 16th, 2024 10:45 PM

Closed

Xfinity Wif is not available with your tier of service

I am able to connect to xfinitywifi using my friends username/password. When I try to connect to same hotspot I get : "Xfinity Wif is not available with your tier of service"

I have spend over 15 hours talking to just about everyone at Xfility. Appears that everyone is clueless of the issue and has no solution. It should not take months to fix this issue.

ervice to . . ."

Question

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Updated 

10 months ago

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XfinityVianney

Official Employee

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1.7K Messages

10 months ago

Hi, @user_1t0ml1. I hope you are doing well today. I see you keep running into trouble accessing Hotpots with your profile, and I'm sure this has been frustrating. With that said, we will do our best to help. I have seen this before, and it is typically related to the profile being used. Are you able to use the same username/password to access all the billing and service details on the Xfinity App?

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user_1t0ml1

7 Messages

Yes I can access the billing. I have the 75 Mbps plan, and I was told that with the plan I have I should be able to connect to all the xfinity public hotspots

(edited)

10 months ago

0

XfinityVianney

Official Employee

 • 

1.7K Messages

Got it, thank you for confirming @user_1t0ml1. Do you currently have the Xfinity Hotpots App downloaded? If so, have you run into trouble with this route as well? Have you seen this error with other Hotspots, or is it only this specific one?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_1t0ml1

7 Messages

The issue is with any hotspot using my username and password. if I use my friends user name and password with same device (phone) I have no issue.

I have tried two different phones on my account and I get same error issue, with same devices I can connect using my friends credentials without even using the xfinity app.

So it's obvious that the issue is with my account.

10 months ago

0

XfinityVianney

Official Employee

 • 

1.7K Messages

I can certainly look into this further @user_1t0ml1. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_1t0ml1

7 Messages

I do not see how I can direct this message

10 months ago

0

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