Xfinity website error

Every time I try to add a channel package to my plan I get this error: Sorry about that! We had a problem with our site. This happens on mobile and desktop versions of the website.

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XfinityKei

Official Employee

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2.7K Messages

6 hours ago

@user_xd95wc Our team can help.

What channel or package are you trying to add?

Are you logged in under your primary account?

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user_xd95wc

Visitor

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2 Messages

I was trying to add the More Sports & Entertainment package. And yes I was logged in under my primary account. I don't have a secondary account.

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6 hours ago

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I can add this for you! @user_xd95wc Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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5 hours ago

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Customer Service

user_xd95wc

Xfinity website error

XfinityKei

user_xd95wc

XfinityKei

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