Visitor
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1 Message
Xfinity Voice Premier
Xfinity has been unable to remove a landline from my account for nearly five months. Despite repeated attempts, I continue to be overcharged for a landline that cannot be transferred to my new address. I only have one address, yet my account shows two because of this unresolved issue.
Since September, I’ve called every month without success. My latest bill still includes Xfinity Voice Premier, even though I’ve requested its removal multiple times. Calling the Xfinity Bulk Community line (855-307-4896) or Customer Care (800-391-3000) has been a waste of time. I’ve asked for escalations, but no supervisor has ever called me back.
Customer service agents repeatedly assure me the issue is resolved and that I just need to wait 24–72 hours for the portal department to disconnect the landline—but it never happens. I’ve received $40 credits, but Xfinity still charges tax on the full amount, so I’m still being overbilled.
Does anyone know someone at Xfinity who can actually fix this problem?
XfinityRay
Official Employee
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3.6K Messages
20 hours ago
Hi there, @user_3uq4uz! Thanks for taking the time out of your day to reach out about the landline. We will get to the bottom of this!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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