3 Messages
Xfinity visa prepaid debit card expired before activation
Xfinity mobile sent me a promotional gift card when I transferred to Xfinity. I forgot to active and use it and it expired a few month ago. The number on the back of the card is not very helpful. Can I get help with this please? May I get a replacement of the card?
XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Hey there! We might be able to help you with that, the only hiccup I foresee is if it is tied to your mobile account, it might be best to contact Xfinity Mobile directly as we don't have access to their billing system on our end. We do have support for gift cards but they are tied to residential services. If you want me to see what I can do then send a DM to XFINITY SUPPORT with your name and address, otherwise you can contact the mobile team directly at 1 (800) 934-6489 during standard business hours and work days.
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XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Hello again, I saw you created another post for this same issue, we do not allow duplicate posts so I have closed that thread. Please respond here so we can move forward! Thanks!
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