Xfinity visa debit card welcome gift expired before activation

Hi there @Proy1 and thank you for bringing this to our attention, we're definitely able to assist here on the Xfinity Support Forums.

Visa Prepaid cards expire six months (180-days) after the month issued. For example, if the card is issued in January, it will expire on July 31. Please note that Visa Prepaid cards issued after the 25th day of the month will have the following issuing month's expiration date. For example, cards issued on January 25 will expire on August 31. Normally, cards cannot be reissued once expired.

That said, we can submit for a new card to be sent out, so long as the expired card was not used. We'll have to open a claim with the finance team. All in all, it can take between 2-3 weeks for a new card to be approved and arrive. Could you send us a direct message so we can open a claim for you? Thanks!

To send a direct message:

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

• Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3dpvFat
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

Please include your name, the account holder name (if different), service address and best contact information including phone number and email in your message.