Visitor
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2 Messages
Xfinity Virtual Prepaid Card Doesn't Work
Title. This morning I received a reward code to redeem the prepaid card. I redeemed it, but no confirmation email was received, and when I tried to log in to the portal to resend the virtual link, I never receive any code at my email address either. When I try to redeem again it shows as already redeemed. Is this all some sort of elaborate scam to make you think you have got the promo when there's literally nothing???
XfinityLinda
Official Employee
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2.2K Messages
28 days ago
We appreciate you meeting us here in our community, @user_ymeyh8, about your rewards. We'll have to look into this for you. Please send us a Direct Message with your full name and address. We look forward to helping.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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