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user_t991fq
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Visitor

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2 Messages

Sunday, May 25th, 2025 11:57 PM

Xfinity / Verizon wifi calls going to voicemail

Hi team, 

Accross 2 phones (Mine and my wife) we are unable to receive wifi calls at home. Calls to the phone simply go to voicemail. 

Also concurrent with the issue, my personal model shows as "Not activated" even after activating multiple times. I am able to surf the internet but not receive wifi calls. 

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Updated 

2 days ago

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XfinityJon

Official Employee

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153 Messages

2 days ago

Hey there user_t991fq. I can certainly can understand the trouble if your phone is acting up. I would be happy to assist. What troubleshooting steps have you taken so far?

 

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user_t991fq

Visitor

 • 

2 Messages

Hi there, 

I have reset both phones, reset the modem, re-activated the modem on my account, and disconnected and reconnected the wifi calling option on my phones. 

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2 days ago

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XfinityJon

Official Employee

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153 Messages

 

user_t991fq I would be happy to look into this further for you. I will need some additional information, so that I can review this more thoroughly for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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2 days ago

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