trakd123's profile

Visitor

 • 

1 Message

09/20/2026 5:11 PM

Xfinity Utility Post needs moving

It seems my forum does not show a chat bubble next to the notification bell so I'm try to figure out how I can request a support ticket to have a my Xfinity Utility post moved as it is in front of my electrical panel and hinders access.   I called customer service & got someone in the Phillipines that had no idea and wanted to me to approve an installation charge.   When I asked to be transferred to the domestic US, I was told he doesn't have that capability.  Needless to say when I wouldn't approve he told me he couldn't help & I should go to an local Xfinity store.    Please help!

 

Oldest First
Selected Oldest First

Official Employee

 • 

423 Messages

1 hour ago

I understand your concern, especially if the utility pole is affecting access to your electrical panel. We can remove cable lines if they are attached to a utility pole, but we do not remove utility poles; that is done by your local electric company.
forum icon

New to the Community?

Start Here