Visitor
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1 Message
Xfinity upgrade
I been having the same issue for over a year now since I transferred my service over and I regret that with a passion . I continue to get told my credit is saying 0$ so I’m not eligible for a phone but no agents seem to know how to resolve the issue. Everytime I speak with someone they tell me they will follow up and have the matter fixed then I never hear from them again . This is ridiculous
XfinityKei
Official Employee
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2.1K Messages
1 hour ago
@user_4ggtek I’m sorry to hear of the issues you're having with getting an upgrade for your device. Our team can help and provide an answer for you. Can you please direct message me your first and last name along with your full service address so that I can assistyou futher.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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