brendanlim's profile

New Poster

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1 Message

Mon, Jan 4, 2021 8:00 PM

Xfinity unlimited data plan temporarily unavailable

I have my own modem and I've been trying to add the unlimited data plan ($30) but it just errors out and says "Temporarily Unavailable". I've seen other threads with the same issue. Has anybody been able to add this to their account?  

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Expert

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25.8K Messages

6 m ago

@brendanlim 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Official Employee

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375 Messages

5 m ago

@brendanlim Thanks so much for taking the time to reach out to us. Our unlimited data plan is a great option for you even with a customer owned modem. I am so sorry to hear that you were running into an error when attempting to add this service. I would love to assist you in adding this service to your plan. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2XJdDI8

Again

Expert

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25.8K Messages

5 m ago

@brendanlim To send a Private Message to @ComcastMichele click on her name in her post and then on Send a message.

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