Visitor
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1 Message
Xfinity Underground Cable Installation Broke my Water Line
Someone from Xfinity came out to bury a cable line yesterday and broke my water line without notifying me. Now after more than a day of not having water and a burned up water pump that was not shut off, i am left with a very large bill from a plumber. How can this be addressed?
XfinityJohnG
Official Employee
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1.9K Messages
12 days ago
Thank you for reaching out here @ama5050. We can definitely submit a damage claim from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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