user_gpng6m Thanks for reaching out to us about your current subscription to TV service being more than you need, and sorry to hear about your husband. We can certainly help with making changes to your account for you to adjust the lineup to a better fit for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDuron
Official Employee
•
649 Messages
4 months ago
Hello @user_ks37g3 I will be happy to help you make adjustments to your account. Is it ok to ask the reason you would like to remove TV at this time?
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