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Wednesday, February 5th, 2025 1:36 PM

Xfinity tv

I am wondering why since I dropped two channels/ new cost rise, I have to reboot my modem- go online to have you trouble shoot my channel boxes. This has happen 6 times since the billing increase. Why????

Official Employee

 • 

1.8K Messages

3 months ago

 

user_ain9mg, I would be frustrated if this kept happening to me. It sounds like you have done all the right things. Let's take a look and see what is going on with your service. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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