Good evening @user_skt9dd, and thank you for reaching out to our dedicated Communities team on our forums, we appreciate it and hope you are otherwise having a great weekend! I'm sorry to hear your TV is not working and assure you that you've reached the right team to help! We'd be happy to run through some troubleshooting steps with you. To get started, can you tell us a bit more detail about what is happening with your TV? For example, are you experiencing any error codes or messages? What type of equipment are you using? If you're unsure, I have included the following link for reference https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
XfinityAlyssaA
Official Employee
•
1.6K Messages
12 days ago
Good evening @user_skt9dd, and thank you for reaching out to our dedicated Communities team on our forums, we appreciate it and hope you are otherwise having a great weekend! I'm sorry to hear your TV is not working and assure you that you've reached the right team to help! We'd be happy to run through some troubleshooting steps with you. To get started, can you tell us a bit more detail about what is happening with your TV? For example, are you experiencing any error codes or messages? What type of equipment are you using? If you're unsure, I have included the following link for reference https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
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