2 Messages
Xfinity TV Latino
I’m being billed for the above and want it removed as well as being credited for all billing previously charged.
2 Messages
I’m being billed for the above and want it removed as well as being credited for all billing previously charged.
Official Solution
CC_Tony
Retired Employee
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1.4K Messages
1 year ago
@user_eee6e5 Thank you for taking the time to work with us via DM. I am glad I was able to get TV Latino removed for you and all charges refunded. As a reminder to everyone, we have a 120-day billing dispute policy so make sure you review your statement periodically. Also, Purchase PINs must be set up on every device you want protected.
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CCGabby
Retired Employee
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1.5K Messages
1 year ago
Hello, @user_eee6e5. We appreciate you reaching our team regarding Xfinity TV Latino package. I'd be more than happy to look into this for you, please send a DM with your full name and full service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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