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AlyssaO93
1st Topic

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2 Messages

Tuesday, July 7th, 2026 5:24 PM

Xfinity Truck Damaged My Property

An Xfinity truck backed into my driveway and did some damage to my property. How do I report this online?

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7 hours ago

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EG

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119.1K Messages

8 hours ago

The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJustinC

Official Employee

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2.5K Messages

8 hours ago

Hello, @AlyssaO93 thank you for reaching out over Xfinity Forums. You've contacted the right place for support regarding the property damage, and glad our wonderful Forum expert @EG was able to get this moved, so I can assist. Xfinity customer can report issues here, by logging in to their account and then selecting the reporting option needed. I found a helpful document that has the report link: https://www.xfinity.com/support/articles/report-an-issue

Our team can also open a damage claim ticket for your if that options works better for you. Please follow up at your convenience I look forward to hearing back from you.  

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AlyssaO93

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2 Messages

Can your team please open a damage claim ticket for me? The link you provided will not let me submit anything. 

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7 hours ago

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XfinityJustinC

Official Employee

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2.5K Messages

@AlyssaO93 I appreciate the follow-up that the damage claim isn't an option to report, and I can definitely assist with getting the damage claim ticket opened. Since I'll need to gather some information that we don't want here in our public conversation. 

Could you please send our team a direct message with your full name and full address? 

 

To send a direct message: 
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new message" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

 

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7 hours ago

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