2 Messages
Xfinity time to be sued
For 2 months I have not been refunded for being charged a whole year of extra charges I had my account set up on auto pay and never looked at it then one day when my internet stopped working I had to go to the app and I saw it there 33 $ extra for 12 months. I’m tired of the ring around and took it upon myself and started recording the conversations with your “costumer service” as I see it right now it’s time to take legal action.
XfinityKrista
Official Employee
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1.5K Messages
2 years ago
Hello @user_r2ltsh, thank you for taking the time to reach out on social media. As a customer myself, I understand the concern when the bill is not the amount you expected, and I'd like to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_r2ltsh
2 Messages
2 years ago
I have done that they refuse to submit a ticket and ignore my emails and calls and your “costumer service” has lied multiple times over the phone and yes I recorded everything as my lawyer told me too, if you can give me a number that isn’t automated that connects me to corporate that would be great if not please don’t comment on my post.
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