Thu, Sep 17, 2020 3:00 PM
How do I check the status of myXfinity ticket?
1 m ago
8 m ago
Hi there! Thanks for posting here for support. We do have the ability of checking requests/tickets for you here.
I did see that you sent me a PM. In the future, please create a public post first and then wait for us to respond to you. Please wait for us to specifically request a PM from you, before sending one. Not big deal this time, I will reply to you shortly!
Please give me an update on my open ticket # CR959385595.
Good morning @user_5c1acf and thank you for reaching out to our Digital Care Team on forums regarding your ticket, we'd be happy to check on the status of that! For security purposes, can you please click the chat icon in the top right corner and send a message to the 'Xfinity Support' handle with your name, the account holder's name (if different) and account number? We look forward to working with you further there!