AceFebreze's profile

New Poster

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2 Messages

Thu, Sep 17, 2020 3:00 PM

Xfinity Ticket Status Checking

How do I check the status of myXfinity ticket?

Responses

Official Employee

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2.5K Messages

8 m ago

Hi there! Thanks for posting here for support. We do have the ability of checking requests/tickets for you here.

 

I did see that you sent me a PM. In the future, please create a public post first and then wait for us to respond to you. Please wait for us to specifically request a PM from you, before sending one. Not big deal this time, I will reply to you shortly!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

Please give me an update on my open ticket # CR959385595.

Official Employee

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159 Messages

Good morning @ and thank you for reaching out to our Digital Care Team on forums regarding your ticket, we'd be happy to check on the status of that! For security purposes, can you please click the chat icon in the top right corner and send a message to the 'Xfinity Support' handle with your name, the account holder's name (if different) and account number? We look forward to working with you further there! 

 

 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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