Visitor
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1 Message
Xfinity THIEVES
Recently I got a collection letter from a account that supposed to be deactivate in May. I was paying 2 different accounts at the same time since I request a change address for my new house. I claim but they didn't reimburse me the money or credit me for their mistake. I payed the collection and cancel the mobile service but the most surprising thing it's that even taking this action and explaining the reason they didn't do nothing to make me stay just cancel my service. After been with them for more than 5 years I understand they don't help or care I'm paying a lot more than usual for my service and waiting to cancel Xfinity Internet as soon as I can this month. My family, my business and my money deserves better.
XfinityPaula
Official Employee
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1.6K Messages
1 day ago
Hi user_3qq0j6! I hope you are having a great week aside from the collection letter that you received. I'm sorry to read that you have been incorrectly charged for services at the two locations. I'm sad that you did not receive the appreciation that you should have as a customer especially with being with us over 5 years. I would never want my customer to leave Xfinity, especially when there is something that I could do directly to help keep you with Xfinity and happy with your services. I understand that after these events you may end up leaving, and I hope that doesn't happen, but in the meantime I would love the opportunity to review the accounts and help make the corrections that are needed.
Please send us a direct message with your name and service addresses. From there I can verify the account and dig into the charges and collections and figure out what went wrong.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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