Xfinity: The official scam

1) False "free Apple Watch" offer. SCAM> DON'T ACCEPT. Agents offer a free Apple Watch, but later, you will find that they will charge you for 100% of the price, PLUS ACTIVATION FEE, as if you wanted LTE service for the Apple Watch.

2) After 3 days with no service, while spending more than 30 hours with customer care agents on the Xfinity chat, I finally decided to cancel my service and return my devices. They won't let you. First, they keep telling you that they are "working on it". Then, they leave the chat, and someone else joins. They keep doing that forever. Result: I have spent over 30 hours on the phone/chat over the last four days. Just insulting. Second, when you finally push them to accept the return, they DON'T SEND YOU A RETURN LABEL. They pretend to accept your return and tell you that they have created a ticket. When you ask them for the ticket number, they tell you that you won't need it. They tell you to go to a store to return the device there. You go to the store, and the employees tell you that they can't accept returns if the items are not within the return window. Your devices are always going to be out of your return window because you will receive the first bill with all the "surprises" about a month after the purchase. You call them again. Now, they give you an address, so you send the device. They won't send you a prepaid label. They just tell you an address over the phone. You do some research and you find that they will send your return back to you. And the cycle keeps. going forever, so you keep paying. It's obvious that Xfinity's policy is: "Any agent who accepts a return will be fired." Therefore, all employees will do all within their power to avoid/prevent your return.