Xfinity the company

@XfinityRay​ What is Xfinity's corporate contact for customer complaints?

@XfinityRay​  nullAgent (09:48 am): The credits for the outages you experienced in September have been initiated by the team and will be visible in your account by October 12th.

This credit was not applied. 

Thanks for sharing that you are having concerns credit that was applied, @user_pn8d50. I will need to access your account to check on this. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Bro sounds like me, on hold for 4+ hours in the last couple days dealing with THEIR mistakes [Edited: "Language"] is actually wrong with these people working at Xfinity? I was HUNG UP ON BY THE MANAGER. For having the nerve to ask for a FULL credit for ALL XFINITY'S MISTAKES on my next bill. This is insane man ive never seen such bad customer service, now im waiting for a manager to call me back in 15-20 mins....that was 45 mins ago. You people are unbelievable.