Xfinity technician did not show up two days in a row

My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadically. When it went out I would use the xfinity app to schedule a tech appointment, which were always a day or two in the future. When it was time for the appointment, both cable and internet would be back up and xfinity would automatically cancel.

Fast forward to Sunday, May 31. The internet and cable both went down have not come back up. I scheduled an appointment with a technical for Tuesday, June 2 between 5 and 7 pm. I received a text at 5:27 stating they were outside, parking and gathering their gear. Thus I went outside to greet them, but did not see a xfinity trucks/vans nor any technicians. I then received a text stating that xfinity was sorry they missed me, which is impossible because I was literally outside my place.

Thus, back to the 1-800-xifnity customer service number. After 30 minutes of hold time, a customer service representative told me the techs were on the site and job was completed. That is impossible because my cable and internet were still out. This customer service representative was super helpful and was able to get me an appointed for today (6/3) between 8 and 10 am. Well, 10 am rolls around and there is no call or text of any technician. Back to the 1-800-xinfity number. After 30 minutes of hold time, I was finally able to speak with an agent. At first this person told me they had no record of my appointment at all. I told him that was impossible as xinfity called me at 7:30 am to confirm. He then looked closer at my account and saw that a tech claimed to be at my house for 15 minutes and completed the job. Again this is impossible as no one called or texted and my service is still down. Thus, he gave me the next available appointment which is now Friday, June 5 between 1-3 pm.

I have done everything correct on my end to resolve this issue.

Xfinity, please let me know how you plan to correct this situation and make me whole. I have had no issues at my house for 9 years and the past two weeks have been insanely frustrating.