3 Messages
Xfinity Technician Damaged and Completely Severed 12 Pipes to My Well
To whom it may concern,
I was informed around 12 PM EST on the date of 1/8/2024, that well pipes have been damaged and severed. I've had standing water a bit after the technician left but however I stood in my backyard on Friday (January 5th, 2024) and saw water spouting out of the ground near the well. I contacted different entities on this and they immediately sent out a team to uncover the issue. Once they uncovered it there was approximately twenty-five feet of damage to the well due to the internet line. Three different entities are now filing reports on this in regards to the damage. I also have video and photographs as proof as the line is running along the well. I want the cost covered due to the only cause of damage being Xfinity.
XfinityAmira
Official Employee
•
4.9K Messages
3 years ago
Hello @user_l835ha! Thanks for taking the to reach out to our team on Forums. We appreciate you bringing this concern to our attention and I absolutely understand the need to get this further investigated as soon as possible. To better assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
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