4 Messages
Xfinity Tech Support
I have been experiencing sound issues with my tv for weeks now and cannot get Xfinity to resolve it. I have gotten a new remote and X1 box but the problem still persists. Virtual Assistant insists on doing a reboot which resolves the issue temporarily and it is impossible to get any further tech support. Calling Xfinity or using the App or website is not help at all because they only offer a asyst reboot. I NEED IN-home support!
XfinityAlfonso
Official Employee
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1.6K Messages
5 months ago
Hello user_r19nv0 this sound issue sounds pretty frustrating! Are we using a sound bar or other audio amplification device? Is the audio cutting out on all channels and programs, or only certain ones?
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user_33oz16
Visitor
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4 Messages
4 months ago
Internet Tech Support Needed NOW.
• On 12/28/24 @ 12:02 pm I called 800 934 6489 and spoke with a tech support agent for whom English was a third language. I asked for certain streaming channels to be deleted and some to be added. The result was gruesome. Bottom line: My comcast.net email account was deleted; 2. Some TV channels were deleted, none were added.
• 12/28/24 (45 minutes) quickly called Xfinity back and spoke with Mike who said he cancelled the work order created by my pevious tech support agent. I went through each item with Mike and after 45 minutes during which we were unable to connect MAX channel to Xfinity, I was referred to the Advanced Repair Team (ART). The person to whom I spoke to "Sam" said he was from "Security," not the ART. This took 45 minutes. I was transferred to the ART.
• 12/28/24 @ 2:17 pm I spoke with Lynette from ART. Lynette did not fix my problem.
• 12/28/24 @ 3:15 pm. I received a text from Xfinity asking if problem was fixed. I answered "No" because there was still no comcast.net email.
• 12/28/24 @ 4:15 pm. I spoke with Ally. Problem not solved. TOTAL TIME SPENT 12/28 about 5 hours.
• 12/29/24. I SPENT 7 HOURS TOTAL. Finally Comcast.net email work with web mail. BUT DOES NOT LINK TO my MacBook. I was told to call Apple.
• 12/29/24. I called Apple tech support (no wait time) who reviewed everything and concluded that Comcast had lacked to activate a permission for Comcast web mail internet to link to my MacBook.
• 1/3/25. Attempts to contact an agent are not possible. I am subjected to Comcast's voice mail hell. When I insist that a tech support person is needed (lots of luck talking to voice mail, which I presume some poorly informed employee calls AI).
CONCLUSION: My only avenue is to contact federal and state of California authorities to intervene. I'll do that.
[Edited: "Personal Information"]
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cb9507
Visitor
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2 Messages
3 months ago
no,nononononono, not helpful
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