Xfinity tech is horrible in store today

Today was supposed to be a good day because me and my mom got the new iPhone 18 Pro today. we went into the store early to pre-order the phones a few days ago earlier to pre-order the phones and everything was ok that day. But this time the tech team was awful we went in to the store today to switch our old phones to our new phones and before I get started with the story this store located at 7040 W. Cermak Rd, Berwyn,IL 60402. Ok me and my mom went in to this store to transfer our old phones to new phones as I was saying and the tech in there really was not no help to me or my mom I felt like he was helping everybody else besides us but my phone was set up pretty easy did not have no hiccups but my mom was having problems with logging into her iCloud account and last time we came into the store the young lady that helped us last time she made sure we left with both of our phones working right but this new tech guy did not do that today. We had to go to another Xfinity store which the tech team in there was very nice This xfinity store took the time out to help my mom was located at 2942 S. Cicero Ave unit A, Cicero,IL 60804  to be honest I kind of wish we would’ve went here first it way more better service here. But back to the first store before I left I asked the tech was there anyone else that can help us that was a tech and know what they doing? And I really think he was lying and said no he said he was the only one with a attitude so that was my cue to leave and go to the other Xfinity store. This was a bad experience at this store. I don’t know if that tech worker had a bad day or just didn’t like us I don’t know. But I do wanna thank the other Xfinity store that I went to. They resolved our problem and we was able to send are old phones back today for it would make it back on time for the trade in deadline. You know that the guy at the first store upsetted us because we don’t even remember his name but the nice guy at the other Xfinity store name was Williams very nice. The first store I don’t know if I will ever be back to that store maybe in the future if they get new workers or do better service when you need it but I don’t know I would rather go to the second location I went to today but other than that I’m still happy with my phone just hate that we had a bad experience today at that store hopefully they get better.