XFINITY TECH FRAUDULENTLY NOT HOMED JOB

April the 14 I had a 3 - 5 appointment and an Xfinity tech showed up to the call box of my building, called me on my cellphone to ask for the gate code and I granted him entry. He came upstairs and used his XM meter to test the signal behind the modem and then proceeded to tell us that he’s going downstairs to the meter room. After several minutes I went downstairs and found him laid back in his truck and I asked him what he was doing and he claimed first that the 360 app he uses isn’t working, then he said he’s waiting on the maintenance man to come and unlock the meter room, which is a lie because in my community, you have to go to the office to get the key in exchange for you work badge. Then all of a sudden he said the work order was closed and when I looked at his 360 app, the work order for my job said COMPLETED in green at the top. And then I received a “sorry we missed you text”, as a former technician I know he “NOT HOMED” the job to get out of doing it. I called Xfinity multiple times and they couldn’t sent a tech back out and by the time somebody called me back, it was close to 7pm and my office was closed. I will have to contact the FCC or FTC in order to get this matter resolved