Xfinity Tech Cut My Cable when connecting a neighbor, NOW I can't get reconnected!! And Xfinity will NOT HELP!!!

I have been a loyal customer of Comcast/Xfinity for 10 years.   When my new neighbor got cable installed on the 17th, the technician cut my cable for whatever reason.  I called immediately, but they said they could not get my cable reinstated until the 29th!   Now I have been without cable for a week and cannot get cable for another week.  I work from home and go to school online, this has affected my livelihood and my grades. And Xfinity needs to make it right!

This is the problem with globalization, there is no way to connect with the local workers.   The technician who cut my cable, I'm sure lives locally and should be made to work overtime to fix the problem that he created!