Visitor
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3 Messages
Xfinity Target gift card scam
Was called to lower my internet bill 2 days ago.
They offered a Target promotion via gift card. I paid $450 for 18 months.
They had access to the app and they showed me $0.00 balance.
Today, they contacted me that there was a problem with my payment and that I needed to get an additional gift card.
Now I knew that I was scammed.
I contacted Xfinity. They said they would reimburse me.
How will this happen? What do I need to do?
Again
Expert
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31.4K Messages
6 days ago
@aroosen
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XfinityAldrik
Official Employee
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2.1K Messages
6 days ago
Thank you for reaching out to us @aroosen! We regret to hear about this experience. We take security issues very seriously and have a dedicated team that specializes in supporting security related incidents like this. Please reach out to our Customer Security Assurance team by calling our main number 1 (800) 934-6489.
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user_wgvjlm
4 Messages
6 days ago
It's deeply concerning trying to figure out how some people seem to get access to sensitive account information. Being able to apparently see details like specific monthly bill amounts, and especially having the capability to make payments towards those bills – how is that possible without legitimate access within the Xfinity network? It really raises questions about security and makes you wonder if it could involve individuals with internal privileges, maybe current or even outsourced employees.
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