Xfinity Target gift card scam

Was called to lower my internet bill 2 days ago.

They offered a Target promotion via gift card. I paid $450 for 18 months.

They had access to the app and they showed me $0.00 balance.

Today, they contacted me that there was a problem with my payment and that I needed to get an additional gift card.

Now I knew that I was scammed.

I contacted Xfinity. They said they would reimburse me.

How will this happen? What do I need to do?

Responses

Again

Expert

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31.4K Messages

4 days ago

@aroosen

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

The FTC also has a great webpage on Scams. Please check it out as well.

You can also report it to https://internetsecurity.xfinity.com/help/alerts

For Target Gift Cards:

Call 1 (800) 544-2943 and follow Target’s instructions.

Keep a copy of the Target gift card or your store receipt.

Please help to stop the spread of this kind of fraud.

Thanks!

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XfinityAldrik

Official Employee

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2.1K Messages

4 days ago

Thank you for reaching out to us @aroosen! We regret to hear about this experience. We take security issues very seriously and have a dedicated team that specializes in supporting security related incidents like this. Please reach out to our Customer Security Assurance team by calling our main number 1 (800) 934-6489.

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U

user_wgvjlm

4 Messages

4 days ago

It's deeply concerning trying to figure out how some people seem to get access to sensitive account information. Being able to apparently see details like specific monthly bill amounts, and especially having the capability to make payments towards those bills – how is that possible without legitimate access within the Xfinity network? It really raises questions about security and makes you wonder if it could involve individuals with internal privileges, maybe current or even outsourced employees.

1

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XfinityWilliam

Official Employee

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1.1K Messages

user_wgvjlm

Hi there. I'm truly sorry to hear about your experience, especially during such a difficult time. Let's see what we can do to resolve this for you. 😊

First, I want to acknowledge your frustration and thank you for your patience. Your loyalty as an Xfinity customer is important to us, and we want to make sure you feel valued and well cared for.

Let's take a closer look at your account, and see what is going on. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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Customer Service

aroosen

Xfinity Target gift card scam

Again

XfinityAldrik

user_wgvjlm

XfinityWilliam

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