Xfinity support

user_3xom72. I’m really sorry you’re dealing with this, especially after setting up a payment arrangement yesterday with the expectation that your service would remain active. I understand you’ve also just started a new job and won’t receive your first paycheck for another two weeks. Let’s take a closer look at the account and the payment arrangement to see what happened and what options may still be available to help restore your service. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514