Visitor
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1 Message
xfinity support
We have a line that was cut early summer by AT&T when they were running fiber optic. After several contacts with you we were told it needs to be buried by the construction crew. Advised them it is a trip hazard for the kids. In the way of lawn mowing as well. To date - nothing has been done. With winter coming and sledding in the backyard the line could likely be cut by sled runners. This is the line that serves the rest of street so will be unhappy customers. We are not the only yard in the neighborhood that had a line cut.
How do we get this DONE?!
EG
Expert
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122.6K Messages
54 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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3K Messages
3 minutes ago
Thank you for giving us a shout. I'll check the previous tickets to get us some answers and work to get this line taken care of. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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