Visitor
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1 Message
Xfinity Support
Hello,
I need help from an official employee to add a secondary name to my statement formatting for residency purposes.
I can provide details on the account information through direct message when I get response. Thank you!
XfinityRay
Official Employee
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4.5K Messages
3 hours ago
Hi there, @user_94au6g! We can update your bill to address for you. That is what reflects the name at the top of your statements. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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