Visitor
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1 Message
Xfinity Support
I am reviewing my Xfinity services and considering canceling my TV service while keeping any other services that may apply to my account.
Before making any changes, I would appreciate written clarification on the following:
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My internet service appears to be provided through my apartment community ("Internet Provided By Your Community"). If I cancel my Xfinity TV service, will my internet service through the community remain active and unchanged?
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If I cancel only my TV service, will there be any changes to my Xfinity Mobile account pricing?
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Will either of my mobile phone lines increase in price if TV service is removed?
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Will my smartwatch line increase in price if TV service is removed?
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Are there currently any bundle discounts, promotional discounts, or package discounts on my account that would be lost if I cancel TV service?
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If I cancel TV service, would any new fees, line access charges, surcharges, or other recurring charges be added to my Xfinity Mobile account?
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What would my estimated monthly charges be after canceling TV service while keeping all remaining eligible services?
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Can you please provide a line-by-line estimate of my monthly charges after TV service is removed, including any changes to mobile service pricing, fees, taxes, equipment charges, discounts, or surcharges?
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Is there any contract, commitment, early termination fee, equipment return requirement, or other obligation I should be aware of before canceling TV service?
Please provide the answers in writing so I can fully understand the impact before making any changes.
Thank you for your assistance.
XfinityJon
Official Employee
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1.9K Messages
1 hour ago
Good morning user_5dr8vk. Thank you for reaching out on our Community Forum. I will be happy to answer your questions.
If your internet is provided by your community, and you pay for the cable service separately, removing it would not impact your internet.
There would not be any change to your Xfinity Mobile or line or watch pricing because of removing the cable as you would still be an Xfinity Internet customer. (Any other promotions at play if applicable would still resume and end when they are supposed to for the Xfinity Mobile.)
If you just have the cable and the internet, and the internet is provided through your community it would not impact the internet cost if that is fully provided by your community.
If you decide to make these changes you will need to review a line-by-line order approval that will provide you the monthly total. If all of your internet cost has been provided by your community whatever the arrangement is with them, would still stand. Your Xfinity Mobile would still be billed separately, and not incur any change related to removing the cable.
By making this change, again as long as some service with Xfinity is maintained; even if a contract or termination fee was on your account by maintaining some level of service and not fully cancelling the account you would not be penalized for making a change.
Any cable boxes and cable equipment would need to be returned to a local Xfinity Store or UPS Store. Please let me know if this helps, or if you have any additional questions.
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