Visitor
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1 Message
Xfinity Support
Hi! I need help transferring my existing Xfinity service to my new address today. The online Move process recognizes my new address, but the “Keep Moving” button does nothing, and Xfinity Assistant keeps sending me in circles. I want to keep my existing 500 Mbps plan and current gateway and self-install at the new address. Please manually complete my service transfer.
XfinityDemetrise
Official Employee
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529 Messages
1 hour ago
Hi there @user_ojclark4 Thank you so much for reaching out on our Xfinity Community Forum I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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