Visitor
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2 Messages
@ Xfinity support
Hi! I’m an existing Xfinity customer and I’m hoping you can help me review my account for any available promotions or pricing options.
My current bill is approximately $138/month. I’ve been reviewing competing internet options available to me at around $85/month, so the difference has become significant enough that I need to reconsider my current service.
I would prefer to remain with Xfinity rather than switch providers, so before making any changes I’d like to see whether there are any current promotions, retention offers, plan changes, or other discounts that could bring my monthly cost closer to the competing rate.
Could you please review my account and let me know the lowest monthly rate currently available to me, including any options that would allow me to keep comparable internet service?
EG
Expert
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121.5K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
5 hours ago
@user_ku5wgl Our team would love the opportunity to review your account's current plans and promotion options with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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