Xfinity Support

user_tubxru Good morning to you! Thank you for your patience and for reaching out to us on our Xfinity Forums for help with your account. I'm sorry to read that the loyalty discount ended. I know that added discount was very helpful when the promotion ended last year. It's always a bummer when a savings come to an end. I would be happy to look into our options. We may be able to make some plan changes if we do not have any current promotions available, but I will do everything I can to keep you with the best services you need at the lowest price we have. 

 

Can you please send us a direct message with your name and service address? This way we can keep your details private and work to find the best option. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514