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09/16/2026 5:35 PM

Xfinity support

My fiance and I want to get internet but are unsure what time they will come if I place the order he won't be home until 5 but we still want the internet 

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Official Employee

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2.6K Messages

6 days ago

Hello, @user_80u56d thank you for reaching out over Xfinity Forums we appreciate you thinking of joining the Xfinity family. You've contacted the right place for support, and want to help answer any questions you may have regarding setting up and account. From experience, I've seen when placing an order online the system typically checks to see if service has been activated within the past year. If so there is an option for a self-installation where equipment can either be shipped or picked up at a local Xfinity Store. When a technician visit is needed, an availability calendar will populate and show the available times. 

- Are you currently attempting to set up on order on our website, or through the broadband facts page: https://www.xfinity.com/broadband-labels ? 

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