Visitor
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1 Message
Xfinity support
No internet service, appointment is a week out. My service was out last Sunday technician came out Friday, it is not working again today, next appointment not till next Friday! That’s two weeks I cannot work from home! This is terrible service! The equipment is bad I just need a new router, it doesn’t power on. I should be able to go to the Xfinity store to pick one up not wait a week for a technician to bring one!
EG
Expert
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121K Messages
43 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.1K Messages
37 minutes ago
Good morning user_ezsi7e. You are absolutely able to stop down at a local Xfinity Store to exchange the device. That is something that we always want to make sure is an available option, our team works from home and fully understand that need for consistent connectivity.
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