Hello @user_yvalbb, thank you for taking the time to leave a post. Sorry to hear that you're looking to disconnect your Xfinity service. I can certainly understand that there are times when changes are needed, and we'd be happy to help make the process as smooth as possible. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityMarshante
Official Employee
•
1.4K Messages
4 hours ago
Hello @user_yvalbb, thank you for taking the time to leave a post. Sorry to hear that you're looking to disconnect your Xfinity service. I can certainly understand that there are times when changes are needed, and we'd be happy to help make the process as smooth as possible. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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