Visitor
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1 Message
xfinity support
Subject: Formal Dispute of Unreturned Equipment / Inventory Error on Closed Account
Hello Xfinity Support Team,
I recently closed my Xfinity account, number [Edited: "Personal Information"]. I am receiving recurring equipment recovery notices from your partner, Complete Recovery Corporation (Reference: [Edited: "Personal Information"]), demanding the return of an "X1 Digital Cable Box" with Serial Number [Edited: "Personal Information"].
I have never requested, possessed, or received this device at any point during my service. This appears to be a systemic inventory tracking error.
Please initiate a formal research request to trace this serial number, clear it from my profile history, and update the record to reflect that no equipment is outstanding. I request a confirmation message once this has been removed so that further collection actions are halted. Thank you.
XfinityAngie
Official Employee
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2.9K Messages
6 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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