xfinity support

Subject: Formal Dispute of Unreturned Equipment / Inventory Error on Closed Account

Hello Xfinity Support Team,

I recently closed my Xfinity account, number [Edited: "Personal Information"]. I am receiving recurring equipment recovery notices from your partner, Complete Recovery Corporation (Reference: [Edited: "Personal Information"]), demanding the return of an "X1 Digital Cable Box" with Serial Number [Edited: "Personal Information"].

I have never requested, possessed, or received this device at any point during my service. This appears to be a systemic inventory tracking error.

Please initiate a formal research request to trace this serial number, clear it from my profile history, and update the record to reflect that no equipment is outstanding. I request a confirmation message once this has been removed so that further collection actions are halted. Thank you.

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XfinityAngie

Official Employee

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2.9K Messages

3 hours ago

user_j1hmq1, Thank you for reaching out through Xfinity Forums. I know it can be frustrating when you've returned your equipment, and keep getting notices about it. You have come to the right place. We can take a look at your account and get this matter straightened out.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_v2p1jx

Visitor

•

1 Message

I have a 3 page letter written to Brian Roberts, CEO of Comcast. I have had a horrible experience trying to solve an internet problem which took 9 days to resolve. Now I get an incorrect bill for $371.51 for seasonal hold service!

I just called and tried to get to Mike, the supervisor that handled my original issues because he guaranteed I would not have a billing issue! After 36 minutes talking with Abby, she hung up! I kept asking for a supervisor which she never did get. So frustrated!!

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49 minutes ago

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XfinityKassie

Official Employee

•

2.7K Messages

user_v2p1jx Good morning! We appreciate you reaching out to our Xfinity Forums in regards to your internet service concerns. I'd be happy to take a look at your account, and make an necessary corrections and adjustments to your account. Since I'll need to gather some account details, please send a Direct Message with your name and service address.

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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41 minutes ago

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Customer Service

user_j1hmq1

xfinity support

XfinityAngie

user_v2p1jx

XfinityKassie

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