Visitor
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1 Message
Xfinity Support
Due to recent storm, cable pole was snapped in half. Wires are 7 feet off ground. Cable lines need to be transferred to new pole raised.
Visitor
•
1 Message
Due to recent storm, cable pole was snapped in half. Wires are 7 feet off ground. Cable lines need to be transferred to new pole raised.
XfinityRichard
Official Employee
•
3.6K Messages
8 hours ago
Good afternoon @user_t5a93a , and thank you for bringing this to our attention. We apologize for the inconvenience caused by the storm damage. Please send us a Direct Message with your full name and the complete service address. We'd be happy to take a closer look and ensure this concern is routed to the appropriate team for review and assistance. 💙
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• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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