Visitor
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2 Messages
Xfinity support
I've been trying to cancel my service for over a month. I returned my equipment at least 3 weeks ago, I called and canceled over the phone twice and being told it was "processing" and yesterday I still got charged $81. It should be illegal to make it this difficult to cancel something. Even answers on forums are just taking me in circles back to here. Can someone please just cancel my service?
XfinityRoberto
Official Employee
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2.5K Messages
21 minutes ago
Hi there and welcome to Comcast @user_lpit4h. I am sorry to hear that you are having troubles canceling your services. You are in the right place and we are happy to assist you in canceling your services.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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