Visitor
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4 Messages
Xfinity support
About two months ago, Xfinity was working on my neighbors lawn and they cut my invisible dog fence and I have called multiple times and and nothing has been resolved. I would like a property-damage claim/ticket number in writing.
XfinityTommy
Official Employee
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3.1K Messages
8 hours ago
user_4iw88q Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_4iw88q
Visitor
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4 Messages
59 minutes ago
I have property damage. I’m being told to send a direct message, but I can’t find the direct message icon. This has been ongoing for two months. I’ve talked to several people. They said they would get it resolved and never heard back from anyone. This has been an extremely frustrating process and to simply send a direct message seems to be a confusing task and not clear once again I don’t think I’ll be doing business with Xfinity anymore.
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