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user_789suy
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Tuesday, July 21st, 2026 4:20 PM

XFINITY support

I HAVE CANCELLED MY XFINITY ACCOUT IN EARLY JULY Still receiving automated voice calls and emails to return a box or I will be charged. We only had internet. Used our own modem. We do not have a box from XFINITY. All BILLS show no box and the bill that was generated when I cancelled the service shows a box with zero charges. We have had services since September 2021, no box ever. Please assist me in resolving this issue. We have never had a streaming box. Only had internet services. 

How do I get help with this?

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Updated 

7 days ago

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XfinityKassie

Official Employee

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2.6K Messages

7 days ago

 

user_789suy Good day! Thank you for reaching out for assistance in addressing your equipment return through Xfinity Forums. I'd be happy to help you address the notifications you are getting, and get this resolved for you. Please send a Direct Message with your name and service address that was associated with your account. 
 
Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

 

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