Visitor

 • 

1 Message

Friday, July 10th, 2026 6:12 PM

Xfinity Support

I have moved out of my apartment and I need to stop services there.

Please let me know what I need to do.

Thank you.

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Expert

 • 

119.2K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.5K Messages

6 hours ago

 

user_7ps19b My team can further help you with your account concerns today.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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