Hello @user_5wx47q, thank you for taking the time to leave a post. Sorry to hear you’re looking to cancel your service. We definitely don’t want to see you go, especially if something hasn’t been working the way you expected. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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118.6K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1.2K Messages
8 hours ago
Hello @user_5wx47q, thank you for taking the time to leave a post. Sorry to hear you’re looking to cancel your service. We definitely don’t want to see you go, especially if something hasn’t been working the way you expected. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Thank you @EG
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EG
Expert
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118.6K Messages
6 hours ago
YW @XfinityMarshante !
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