Xfinity Support

Hello, @user_5b When a bulk customer is past due on their bill, they’re placed into a soft disconnect like any other account. However, bulk customers should continue to receive their property-provided services while they’re in a soft disconnect. Are you past the point of suspension into a full disconnection?

Have you attempted to make a payment or payment arrangement in order to restore services? A payment arrangement lets you choose a date to pay your past-due balance, so you can keep using your Xfinity services. If you qualify, you will see the payment arrangement option on the Payments page when you sign in at xfinity.com. 

To set up a payment arrangement for your past-due balance with Xfinity, follow these steps:

1. Sign in to your account at xfinity.com.
2. Select Chat for options to open Xfinity Assistant.
3. If eligible, choose Yes, I'm interested in a payment arrangement.
4. Select your desired payment date.

Note that this arrangement allows you to delay payment without service interruption, but you won't be able to access certain services until the payment is processed. If you cancel or fail to pay, your service will be interrupted.

For more details see: https://www.xfinity.com/support/articles/set-up-payment-arrangement