Visitor
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1 Message
Xfinity support
I have been without internet and cable the past two days. I have been bounced around from AI Bot to AI bot and the earliest they will get a technician to my house is a week away. I work from home sometimes - I have nothing working no internet not cable - I can’t streams- I can’t use my security cameras etc etc. I will not wait until next Tuesday. I finally spoke to a human in retention and she said she would escalate my ticket and 5 minutes later it was denied ( I’m assuming by an AI Bot). I was jsut able to make an appt with Verizon for a technician to set up internet this Saturday. If Xfinity does not come resolve my problem I am getting rid of this company that seems to have horrible customer service. Everything operates via internet- I pay hundreds of dollars for your service and they can’t fix the problem for a week that seemed to occur only after they did work in the are !!!
user_m6dpyf
Visitor
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2 Messages
2 hours ago
I have the same issue with my service with them and will be doing the same thing. I wouldn't recommend their service to anyone.
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XfinityAdrienne
Official Employee
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2K Messages
1 hour ago
Good Morning, @user_kfp3vm! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message. I am very sorry to hear about the experience with your service, and appointment, we would hate to see you leave the Xfinity Family. Have you attempted to join the Xfinity Appointment waitlist? This would allow if there is a sooner appointment, they would text you with the details. You can find the information here. You can also check via the Xfinity App to see if a sooner appointment has become available due to cancelations.
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