Visitor
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5 Messages
Xfinity Support
I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't.
The problem is still impacting our usage. We have determined that the issue is with the neighborhood hops as packets are lost at each hop.
What do I need to do to get this resolved?
Troy
XfinityRaul
Official Employee
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2.8K Messages
7 hours ago
@user_75a9f0 I'd be more than happy to review your account to see why this charge was generated. I would like to help figure out a solution to this internet service issue you're experiencing. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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